Online Order Decline / Cancellation Policy

Credit Card / Gift Card Decline

• If your Credit/Debit Card is declined, your order will be cancelled and you will receive a courtesy email informing you of this.
• If your Gift Card is declined, you will receive a courtesy phone call to correct the issue in a timely manner.
• You have 24 hours to correct the payment or your online order can be cancelled.

Cancellation Notices

• Courtesy Cancellation Notices are sent to your ICC email account.
• You have 3 business days to correct any issues with your Web Order.
• Issues can range from Financial Aid Accounts, shipping information, declines and more.
• If it is a Financial Aid issue call (309)694-5311 or email at FinancialAid@icc.edu.
• In the 3 business days call or email the bookstore to let us know you have corrected the issues and we can proceed with your order or cancel.
• If you make no effort to contact us and correct the issues with your Online Order we will cancel your order.

To resolve or check on a Online Order please call Gennifer Oden (309)694-5239 or email gennifer.oden@icc.edu.

Have Online Order Number / Confirmation Number available.