Welcome to Illinois Central College Bookstore

Refund Policies

We allow a full refund on textbooks purchased at Illinois Central College if:

• Returned by deadline (see below)
• Class is dropped
• Must have a receipt
• Books/access codes in same condition as purchased (shrink-wrap unopened)

Full refund + 10% restocking fee if:

• Returned by deadline (see below)
• Still enrolled in class
• Must have a receipt
• Books/access codes in same condition as purchased (shrink-wrap unopened)

The Return Deadlines for FALL 2023 Classes are:

Full Semester Classes (16 Week) & First 8 week	Through August 25
12 week Classes	Through September 15
Second 8-week Classes	Through October 20
Books bought after August 25	2 days (Full Semester & First 8 week Classes)
Books bought after September 15	2 days (12 week Classes)
Books bought after October 20	No Return

Full Refunds will only be approved before the above deadlines, if a class is dropped before the Refund Date listed on your class schedule.  (Dates vary by course.)

New textbooks that are damaged, contain names, underlining, or marking of any kind will be valued at used book price. Visa, MasterCard, and Discover Card returns will be credited back to the card account.  You MUST bring in the card used to purchase the books in order to receive a refund.

All items must be returned in-person. If for some reason you cannot come to the bookstore and decide to ship your items, you will be responsible for all shipping costs.

Please keep your sales receipt!
No returns will be made without it!

Do not mark in your books until:

• You have gone to class and are certain they are the correct text
• You are certain that you will not change classes

All Textbooks that are sold with online/student access codes must be returned with code unopened.

Quick studies and special orders CANNOT be returned. Trade books and reference books may be returned with receipt within one week of receipt date as long as they are not damaged or written in. Other merchandise in new condition (excluding textbooks, school supplies, art supplies, clothing & book bags), may be returned with receipt within two weeks of receipt date.

Textbook return requests, for a withdraw from a course after the return date, will be considered only when justified by extenuating circumstances such as illness, job changes, accident, death or illness in immediate family which prevent continued attendance in the class.

You must file an appeal with the Student Accounting Office for your tuition refund. Once the appeal is reviewed, you will receive a letter regarding the outcome of your appeal. If the letter states you received a tuition refund, the Bookstore will give you a refund on textbooks that are in usable condition and are being used in the current semester. If you receive a letter of credit, you will be issued a gift card to be used in the Bookstore for all textbooks that are in usable condition and are being used in the current semester.

No textbook will be considered for return or credit without your receipt. In order to obtain your credit or refund, you have two weeks from the date of the letter to return your books to the Bookstore. If a refund is given in the Bookstore, it will be returned to you in the same form as purchased (cash, credit card, grant, or scholarship).

 FALL 2023 textbook rental deadline: December 15, 2023 by 4:00PM.

• Refund policy for rental textbooks follow the same policies and deadlines for textbooks, as listed above.

Digital E-Texts are eligible for full refund if:

1.     The book has not been accessed.

2.     Returned by the textbook return deadline noted above.

3.     10% restocking fee if class is not dropped.

The following types of computer related merchandise are not returnable or exchangeable:

• Laptops and Tablets
• Any items opened or used
• Special order items

Illinois Central College will not service this product in any way. Proof of purchase will be required when contacting companies regarding the warranty claim process.

Refunds or exchanges allowed within two weeks of purchase, unless otherwise noted.

For backpacks, after two weeks it is the customer's responsibility to contact the vendor for an exchange or refund.

Backpack Warranty / Customer Service Contacts:

Jansport	1-800-426-9227	Jansport Warranty Information
JWorld	1-201-966-0150	JWorld Warranty Information
Everest	1-800-345-4755	Everest Warranty Information
Quiksilver	1-800-435-9917	Quicksilver Warranty Information
Roxy	1-800-892-2281	Roxy Warranty Information
OGIO	1-800-922-1944	OGIO Warranty Information

Proof of purchase will be required when contacting companies regarding the warranty claim process.

If you purchased your book or merchandise online the same return/exchange policies listed above will apply.

All items must be returned in-person. If for some reason you cannot come to the bookstore and decide to ship your items, you will be responsible for all shipping costs.

Refunds will be in the same form of payment as purchase, with the exception of checks.

Check = 10 day wait period = Cash
Credit Card / Debit Card = Refunded to Original Credit Card / Debit Card
Must have original credit card for refund!