Online Order Decline/Cancellation Policy
Credit Card / Gift Card Decline
- If your Credit/Debit Card is declined, your order will be cancelled and you will receive a courtesy email informing you of this.
- If your Gift Card is declined, you will receive a courtesy phone call to correct the issue in a timely manner.
- You have 24 hours to correct the payment or your online order can be cancelled.
- Courtesy Cancellation Notices are sent to your ICC email account.
- You have 3 business days to correct any issues with your Web Order.
*Issues can range from Financial Aid Accounts, shipping information, declines and more.
- In the 3 business days call or email the bookstore to let us know you have corrected the issues and we can proceed with your order or cancel.
- If you make no effort to contact us and correct the issues with your Online Order we will cancel your order.
If it is a Financial Aid issue call (309)694-5311 or email at FinancialAid@icc.edu.
To resolve or check on a Online Order please call Gennifer Oden (309)694-5239 or email firstname.lastname@example.org.
**Have Online Order Number / Confirmation Number available.